To get you your portrait in the most efficient and effective manner, we do not offer illustration previews. Rest assured, if your photo does not meet our image standards, we will reach out to you for a new one to ensure a pixel perfect portrait. Just be sure to review our Image Guidelines here.
One of the reasons Portrait Boulevard was founded was for this very reason - to honor one of our founder's passed fur baby. We work with our customers to offer a timeless keepsake that memorializes your loved one. If you would like a pet memorial, please include your pet's birth date and/or deceased date along with your order notes for a complimentary add-on.
Change your mind on background color, or want all available color options? Please reach out to us within 12 hours and we will happily accommodate any single background color changes free of charge. At any point prior or after delivery, if you would like the additional color options, we will invoice you for the difference between the singular color options and all color options.
File sizes are standard and run 5000x5000 pixels for the squares and 3600x4800 pixels for the portraits. Perfect to print for both small and large projects. Be sure to review our "Ideas" page for some inspiration :)
As we hand illustrate each and every file, we are unable to offer returns. With an obsessive attention to detail, your pet portrait is meticulously designed to depict the photo you provided of your beloved pet.
Feel free to reach out to our customer service team within 24 hours of receiving your delivery if you are unhappy with your final illustration - as we aim for 100% customer and pet happiness, it's our pleasure to work with you until you are satisfied.
We begin work on each order as soon as they are submitted. To cancel an order, please email us at firstname.lastname@example.org within 12 hours of placing your order and we will process a refund accordingly. After 12 hours, the Illustrations have started, and it is not possible to cancel your order.
Didn't receive all the background colors you ordered? Name or birthday/departure date missing? Need help tracking a file down? Don’t fret, contact email@example.com and we are happy to assist you right away!
Happy customers and pets are what we live for! Your feedback is our livelihood - and we’d love to hear about and see your portraits and ideas in action! To leave a review, please click here and click the button that says "Write a Review" or submit your review to @portraitblvd on any of our social media pages for a chance for your pet to be highlighted on our page!
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